Conclusion

The data from our emergency clinic has demonstrated that telephone appointments and follow-up can be effective for acute presentations to ENT. Certain pathologies such as nasal trauma can be managed effectively via telephone consultation, whereas others, such as otitis externa and foreign bodies, require physical attendance and review by an ENT specialist. In-person appointments may also be necessary for ongoing problems.A surprising finding was the number of patients presenting with otitis externa, however this condition is often mismanaged and sometimes requires aural toileting, which can only be carried out in person by an ENT specialist.