“An age-friendly hospital is a hospital promoting health, dignity and
participation of persons of older ages” 8
(Taiwan)
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Management policies
Communication and services
Physical environment
Care processes
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“Core components of a system-wide, acute care program designed to meet
the needs of older adults” 7 (USA)
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Guiding principles
Leadership
Patient- and family-centred approaches
Geriatric staff competencies
Interdisciplinary resources and processes
Aging-sensitive practices
Organisational structures
Physical environment
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“To promote excellence in hospital care for acutely ill older adults
through the provision of evidence-based service delivery and
patient-family focussed care…” 10
(Canada)
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A favourable physical environment
Zero tolerance towards ageism at all organisational levels
Comprehensive services using principles of the geriatric approach
Assistance with appropriate decision-making
Fostering links between the acute care hospital and the community
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“An evidence-informed framework applied organization-wide to help
hospitals achieve better outcomes for frail
seniors”11
(Canada)
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Organizational support
Emotional and behavioural environment
Processes of care
Ethics in clinical care and research
Physical environment
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“An age-friendly health system is based on patients’ goals and values,
and on improved outcomes and lower costs of care within the walls of the
hospital and beyond” 9 (USA)
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Leadership committed to addressing ageism
A strategy to identify, coordinate with and support family caregivers
A clear process for eliciting patient goals and preferences
Clinical staff specifically trained in expert care of older adults
Care teams that are high performing and can show measurable results for
care of older adults
A geriatric care prototype specific to older adults
A systematic approach for coordinating care with organizations beyond
the walls of the hospital
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