Patient safety and response to mistakes
To recognize the relationship between the response to mistakes and
patient safety, seven questions were directed to the pharmacists.
Sixty-four percent (n=290) of the participants reported that they had
attempted to determine what problems in the work process led to the
mistake. Fifty-four percent (n=244) indicated that the pharmacy helps
staff learn from their mistakes, while 46% (n=207) declared when the
same mistake keeps happening, they change the way they do things. More
information is shown in Table 5.